Last updated: October 2, 2026

Our Forge Promise

Made with care. Backed by the Forge.

This promise covers all merchandise, including personalized items, purchased directly from libertyforgebuilt.com. Etsy purchases follow the return and exchange policy shown on the Etsy listing.

Let’s Find Your Forge

Not quite right for you—for any reason? Contact us within 30 days of delivery. I’ll personally work with you to find the right replacement. We cover the new item; you cover shipping. Keep the original. We offer one replacement per order under this promise.
— Brian

Something Went Wrong?

If your item arrives defective, damaged, misprinted, or different from what you ordered, contact us within 30 days of delivery. Send your order number, a description of the issue, and clear photos showing the problem. You can choose a free replacement or a refund. Keep the item; no return is required.

Lost in Transit

If your order is lost in transit, contact us within 30 days after the latest estimated delivery date with your order number. We’ll investigate and arrange your choice of a free replacement or a refund. No product photo is needed for an item you haven’t received.

Getting in Touch

Email [email protected] or contact us through our website. Include your order number and tell us how we can help. Please contact us within the 30-day window. For an Etsy order, message us on Etsy and refer to your listing’s policy.

Cancellations

Orders may only be cancelled before they are submitted to the production partner. Once production has started, the order cannot be cancelled. Our Forge Promise remains available as described above.